![]() ![]() In this module user send request for service support, then administrator can assign that service so any technician can be appointed to resolve the issue. Some of the highlight modules of this ITIL supported tool are Requests ![]() System Administrators can keep track on organization’s IT requirements and they can assign duties more efficiently. Basically there are two operational parts of this tools, first is IT assets management and second is IT service tracking. ManageEngine ServiceDesk Plus is an open source help desk and asset management software provide and integrated platform where users of any organization can generate their request for IT resource, additionally it can play a key role in performance monitoring and accountability of IT person. ![]()
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